Policies & Terms

Eligibility

• The subscriber must be at least 24 years old with a valid driving license.
• To activate the membership, applicants must be at least 24 years of age, hold a valid driving license, and submit all required documents.
• Membership benefits are non-transferable and can only be used by the member whose name is on the membership card.

Payment Terms

• The membership processing fee of 10,000 BDT is a one-time & non-refundable payment.
• Rental package fees are separate and must be paid in full before the vehicle is rented.

Liability

• The member is liable for any fines, penalties, or legal issues arising from the use of the vehicle during the rental period.

Membership Termination

• Membership may be terminated if the member fails to comply with the terms and conditions. In such cases, no refunds will be provided.

Customer Support

• 24/7 customer support is available for any issues or emergencies.

Payment Terms

• All payments for short-term rental packages must be made in full in advance, in accordance with the booking and reservation policy. Accepted payment methods include bank transfer, cash, or any other approved e-payment system.
• The User is required to pay the rent and security deposit as stipulated in the booking and reservation procedure.

Vehicle Storage & Security

• The User is responsible for arranging a secure garage for the vehicle.
• The garage address must be provided to the company.

Vehicle Use & Restrictions

• The User shall not sublet, rent, transfer, sell, pledge or mortgage the vehicle to any third party. Any such act shall be deemed unlawful, and the Lessor reserves the right to take legal measures.
• The vehicle shall only be used for lawful personal or official purposes, not for ride-sharing, commercial use, or any illegal activity.
• The User shall be responsible for all traffic fines, tolls, and penalties, except for issues arising from the vehicle's documents or registration.
• The driver must follow all traffic laws and not exceed a speed of 80 km/h. Any violation of this speed limit will incur a fine of 2,500 BDT.
• Only drivers expressly listed and approved in the rental agreement are permitted to operate the vehicle. Any operation by an unauthorized individual may result in penalties, suspension of services, or termination of the rental without prior notice.

Damage & Accidents

• Any damage or accidents involving the rented vehicle must be immediately reported to the Company.
• The User is liable for all repair costs resulting from accidents or damages during the rental period.
• If the User notices any warning indicator, overheating, unusual noise, or abnormal behavior, the User must immediately stop using the vehicle and notify the Company. Failure to inform the Company and continued operation resulting in damage (including major mechanical failure, overheating, or towing) will make the User fully liable for all related costs.

Vehicle Return Guidelines

• Any dents, paint damage, or wear & tear during the rental period are the user's responsibility and must be repaired.
• The car is cleaned before delivery (both interior and exterior). If not returned in the same clean condition, an additional car wash charge will apply.
• Upon return, the vehicle will be inspected for damage or cleanliness, and applicable fees may be charged if necessary.
• If any promotional item (such as a key ring, sticker, or tissue box) is removed or lost from the vehicle, the client will be subject to a penalty. It is strictly prohibited to remove any promotional item from the vehicle.

Legal & Liability

• The User is fully responsible for any loss, theft, damage, or accidents involving the rented vehicle during the rental period, including any new damage found upon return. All costs due to negligence, misuse, or breach shall be borne by the User.
• The Company is not liable for personal injury, loss, or third-party claims arising from the use of the vehicle; all risks are assumed by the User.
• The Company's digital invoice, handover photographs, and the User's acknowledgement shall constitute valid and legally binding evidence of vehicle handover and acceptance.
• As no separate agreement is executed for each rental, the User remains bound by these Terms & Conditions for the entire lifetime of the membership.
• Guarantors are jointly and severally liable for any breaches of this Agreement.

Company's Rights

• The company reserves the right to demand the return of the vehicle in case of any policy violation.

Rent & Security Deposit Policy

• The first month's rent must be paid in advance upon signing the Agreement, and subsequent monthly rents shall be paid in advance on the due dates. Postdated cheques for the remaining months must be provided.
• The User shall pay a refundable security deposit of BDT 50,000, refunded after the Agreement ends, subject to vehicle inspection and deduction of any dues or damages.
• Delay in monthly rent payment will incur a penalty of 5% of the monthly rent for every 7 days of delay. In case of any cheque dishonor, the Company reserves the right to take legal action.
• Accepted payment methods include bank transfer, cash, or any other approved e-payment system.

Service & Maintenance

• The User shall keep the vehicle clean, safe, fully functional, and roadworthy at all times. Professional cleaning of both interior and exterior is mandatory at least once every 15 days.
• The User shall be responsible for regular maintenance — engine oil replacement, filter changes, and CNG servicing — strictly in accordance with the manufacturer's recommended service intervals (4,000 km for hybrid vehicles and 3,000 km for non-hybrid vehicles).
• All workshop servicing and maintenance expenses shall be borne by the User, up to a maximum limit of BDT 5,000 per month, covering services related to the engine, gearbox, and air conditioning.
• The User must immediately notify the Company in writing of any accident, required repair, mechanical fault, or technical issue involving the vehicle.

Vehicle Use & Restrictions

• The User shall not sublet, rent, transfer, sell, pledge or mortgage the vehicle to any third party.
• The vehicle shall only be used for lawful personal or official purposes, not for ride-sharing, commercial use, or any illegal activity.
• The User shall be responsible for all traffic fines, tolls, and penalties, except for issues arising from the vehicle's documents or registration.
• The driver must not exceed a speed of 80 km/h. Any violation will incur a fine of 2,500 BDT.
• Only drivers expressly listed and approved in the rental agreement are permitted to operate the vehicle.

Inspection & Supervision

• The User shall provide the parking or garage address for record purposes and ensure access for inspection.
• The User shall provide the car to the company once for one day in every 30-day cycle, subject to prior mutual discussion. The Company may visit the car at its parking location at any reasonable time.

Mileage Limit Policy

• For the 1-year rental package, the maximum allowable mileage shall be 40,000 kilometers per annum. For shorter durations, the allowable mileage is calculated on a pro-rata basis.
• Any mileage exceeding the applicable limit shall be subject to an excess mileage charge of BDT 15,000 per 1,000 kilometers (or part thereof), payable immediately upon exceeding the approved limit.

Vehicle Return Guidelines

• Any dents, paint damage, or wear & tear during the rental period are the user's responsibility and must be repaired.
• The car is cleaned before delivery. If not returned in the same clean condition, an additional car wash charge will apply.
• Upon return, the vehicle will be inspected for damage or cleanliness, and applicable fees may be charged.
• Removing or losing any promotional item from the vehicle will subject the client to a penalty.

Legal & Liability

• The User is fully responsible for any loss, theft, damage, or accidents involving the rented vehicle during the rental period, including any new damage found upon return.
• The Company is not liable for personal injury, loss, or third-party claims; all risks are assumed by the User.
• The Company's digital invoice, handover photographs, and the executed agreement on stamp paper shall constitute valid and legally binding evidence of vehicle handover and acceptance.
• For long-term rentals, a separate legal agreement will be executed, and both parties must comply with the terms of both documents.
• Guarantors are jointly and severally liable for any breaches of this Agreement.

Termination

• Either party may terminate this Long-Term Rental Agreement by providing at least one (1) month's prior written notice.
• The Company may terminate immediately if the User breaches any provision, misuses the vehicle, delays payments, has any cheque dishonored, or fails to comply with Company policies.
• Upon termination, the User shall return the vehicle in the same condition as received, subject to normal wear and tear, and clear all outstanding obligations.
• If the User terminates before completion of the agreed package term, the rent shall be recalculated based on the actual period of use according to the package rate below. Any package-based discounts shall be adjusted accordingly.

Company's Rights

• The company reserves the right to demand the return of the vehicle in case of any policy violation.

Advance Booking

We kindly request customers to place their booking at least 48 hours prior to the desired rental start time to ensure availability.

Booking Confirmation Payment

To confirm your booking, a 30% advance payment of the total rental amount is required.

Balance Payment

The remaining 70% of the rental amount should be settled within 48 to 72 hours before the rental period begins. If the balance payment is not received within this timeframe, the booking may not be confirmed and could be cancelled.

Security Deposit (For Long-Term Rentals)

For rental packages of 30 days or longer, the security deposit must be paid in full in advance along with or before rental payments. Any partial payments made prior to full security deposit payment will first be applied to fulfilling the security deposit requirement. Only after the security deposit is fully paid will subsequent payments be applied toward the rental amount. The security deposit will be refunded after completion of the rental period, subject to vehicle condition and compliance with company policies.

Booking Cancellation & Refund

Note: The refundable amount, after deducting the applicable cancellation fee, can be credited towards future rentals within the next 60 days.

Service Extension Policy

• Extension requests will be approved only if the vehicle is available and not reserved for another booking during the requested extension period.
• Clients are required to notify the company at least 48 hours prior to the intended extension date.
• When submitting an extension request, clients must clearly specify the exact number of additional days required.
• Payment for the extension period must be made in full in advance, no later than 48 hours following the end of the initial rental term.
• Failure to remit payment within the stipulated timeframe will result in the client being charged the base rental rate for each additional day of the extension period.
• Important: Non-compliance with these terms may result in the extension request being declined.

Vehicle Return & Late Fee Policy

In the event that the vehicle is returned later than the agreed-upon time, the following late fees will be imposed, calculated as a percentage of the daily base rental rate:

Vehicle Cleaning

The User is required to return the vehicle in a neat and clean condition. Failure to do so will result in a cleaning charge of BDT 1,000.

Fuel Policy

The vehicle must be returned with the same fuel level as at the time of rental. If the fuel level is lower, the difference will be charged according to the current market price.

Over-Fueling

No compensation will be provided for over-fueling under any circumstances.

Damage found on the vehicle is graded by the code below, and the corresponding fine applies. The estimated cost is indicative — the final charge depends on the actual repair.

Introduction

We value your privacy. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website, applications, rental services, and membership programs. By using our services, you agree to this policy.

Information We Collect

We may collect the following information for verification and service delivery:

• Personal: name, phone number, email, address, professional documents, income tax documents, bank certificate details, national ID / passport, driving license details, guarantor and emergency contact details, and membership application data.
• Rental & Operational: rental history and booking details, pickup and drop-off records, vehicle usage data where required, and identity verification documents.
• Payment: payment method and transaction records. Full card details are not stored — payments are processed via secure, authorized gateways.

Use of Information

• Verify identity and approve rentals or memberships.
• Process bookings, payments, and operations.
• Ensure safety, compliance, and risk management.
• Improve services and customer experience.
• Provide customer support and service updates.
• Send promotional communications with your consent.

Information Sharing

We may share information only when necessary: to comply with legal or regulatory requirements; with authorized service providers (payment, insurance, IT); for internal administrative, compliance, audit, and security purposes; or in connection with business operations such as mergers, acquisitions, or asset transfers. We do not sell, rent, or trade personal data to third parties.

Data Security

We apply industry-standard security measures, including encrypted data storage, secure transmission protocols, restricted access controls, and ongoing system monitoring. However, no system can be guaranteed to be completely risk-free.

Your Rights

You may request to access or correct your personal data, delete data (subject to legal obligations), opt out of marketing communications, or withdraw consent or raise concerns.

Data Retention

We retain personal data only for as long as necessary to provide services, meet legal requirements, resolve disputes, and maintain business records.

Member Behavioral Rules

All members must adhere to ethical, responsible, and lawful behavior when using any service, vehicle, platform, or membership benefit. Members are required to:

• Use rented vehicles responsibly and only for lawful purposes.
• Follow all traffic laws, safety rules, and Company instructions.
• Maintain respectful conduct with company staff, service providers, authorities, and third parties.
• Ensure only authorized drivers operate the vehicle per company policy.
• Report immediately any accident, damage, malfunction, theft, or legal issue involving the vehicle.
• Return vehicles on time and in the original condition, allowing for normal wear and tear.
• Understand that misuse, misrepresentation, or negligence violates membership terms and may lead to penalties.

Prohibited Activities

The following activities are strictly prohibited and may result in immediate suspension, termination, or legal action:

• Use of the vehicle for any illegal or unlawful purpose.
• Subleasing, transferring, or permitting use by unauthorized persons.
• Commercial use, ride-sharing, racing, off-roading, or testing without written approval.
• Driving under the influence of alcohol, drugs, or prohibited substances.
• Tampering with GPS, tracking systems, speed limiters, or company-installed equipment.
• Providing false, misleading, or incomplete personal or guarantor information.
• Damaging, modifying, selling, concealing, or attempting to dispose of the vehicle or its parts.

Legal Compliance Requirement

Members must fully comply with all applicable laws, rules, and regulations of the People's Republic of Bangladesh, including but not limited to the Motor Vehicle Ordinance and traffic regulations, insurance laws, criminal and civil laws, and tax and regulatory requirements. Any fines, penalties, legal costs, or liabilities arising from non-compliance during the rental period shall be borne solely by the member and/or guarantor.

Blacklisting Clause

In case of severe misconduct, fraud, repeated violations, or intentional damage, the Company reserves the right to permanently blacklist the member and guarantor, deny all future services, share relevant information with financial institutions, insurance partners, or legal authorities where legally required, and initiate civil or criminal proceedings if applicable. Blacklisted members will have no right to reapply or claim any benefits.